Emma, a librarian, talks with Robert, a VIP customer. Robert is unhappy with a problem he found. Emma apologizes and offers a solution to help.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Vip: A very important person.
Damaged: Harmed or broken.
Loan: Something given to use for a short time.
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