James trains Sophia on how to handle a tough client. They practice apologizing and offering compensation. The goal is to keep the client happy.
Vocabulary:
Apologize: To say sorry for a mistake or problem
Compensation: Something given to make up for a loss or problem
Sincerely: In a honest and genuine way
Frustration: Feeling upset because of problems or delays
Relations: The way people or groups connect and work together
Practice more with this lesson:
