Mia is a lawyer working in technical support. She receives negative feedback from a client. Mia talks to Kevin to handle the objections calmly.
Vocabulary:
Objection: A reason for disagreeing or opposing something
Feedback: Information about reactions to a product or service
Calm: Not angry or upset; peaceful
Summary: A short statement of the main points
Improve: To make something better
Practice more with this lesson:
