English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints and Escalating Issues in the Lab – English for Lab Technician – Advanced Level

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by

Michael Carter
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Escalate
To raise or increase the level of a problem.
Complaint
A statement that something is wrong or not good.
Procedure
A set of steps to do a task.
Supervisor
A person who manages or oversees work.
Misunderstanding
A failure to understand something correctly.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Escalate
Complaint
Procedure
Supervisor
Misunderstanding
To raise or increase the level of a problem.
A set of steps to do a task.
A statement that something is wrong or not good.
A failure to understand something correctly.
A person who manages or oversees work.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Escalate” mean?
4. What does “Complaint” mean?
5. What does “Procedure” mean?
6. What does “Supervisor” mean?
7. What does “Misunderstanding” mean?

Practice more with this lesson: