Mia and Michael discuss a complaint from a patient. They work together to fix the problem. Mia decides to escalate the issue for better help.
Vocabulary:
Escalate: To raise or increase the level of a problem.
Complaint: A statement that something is wrong or not good.
Procedure: A set of steps to do a task.
Supervisor: A person who manages or oversees work.
Misunderstanding: A failure to understand something correctly.
Practice more with this lesson:
