Vocabulary Flashcards and Quiz of Handling VIP Customer Complaints by Coordinating Schedules – English for Journalist – Advanced Level

Complaint
A statement that something is wrong or not good.
Schedule
A plan of times for events or tasks.
Reschedule
To change the time of an event.
Inconvenience
A problem or difficulty caused to someone.
Apology
A statement saying sorry for a mistake or problem.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Schedule
Reschedule
Inconvenience
Apology
A statement that something is wrong or not good.
To change the time of an event.
A problem or difficulty caused to someone.
A statement saying sorry for a mistake or problem.
A plan of times for events or tasks.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Schedule” mean?
5. What does “Reschedule” mean?
6. What does “Inconvenience” mean?
7. What does “Apology” mean?

Practice more with this lesson:


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