Linda and David discuss how to handle a VIP customer’s complaint. They need to adjust their schedules carefully. They want to keep the customer happy.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Schedule: A plan of times for events or tasks.
Reschedule: To change the time of an event.
Inconvenience: A problem or difficulty caused to someone.
Apology: A statement saying sorry for a mistake or problem.
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