English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints After a Service Failure – English for Journalist – Medium Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not good.
Delivery
The act of bringing goods to a place.
Apology
A statement saying sorry for a mistake.
Discount
A reduction in the usual price.
Schedule
A plan of when tasks or events will happen.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Delivery
Apology
Discount
Schedule
A plan of when tasks or events will happen.
A statement saying sorry for a mistake.
A reduction in the usual price.
A statement that something is wrong or not good.
The act of bringing goods to a place.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Delivery” mean?
5. What does “Apology” mean?
6. What does “Discount” mean?
7. What does “Schedule” mean?

Practice more with this lesson: