Paul and Olivia discuss a complaint about a late delivery. They decide how to fix the problem. They plan who will do what.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Delivery: The act of bringing goods to a place.
Apology: A statement saying sorry for a mistake.
Discount: A reduction in the usual price.
Schedule: A plan of when tasks or events will happen.
Practice more with this lesson:
