Emily is a journalist learning how to handle complaints. She talks with James about giving clear steps to customers. They focus on managing complaints when it is very busy.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Acknowledge: To accept or admit the truth of something.
Solution: A way to fix a problem.
Repeat: To say or do something again.
Manager: A person who is in charge of others.
Practice more with this lesson:
