English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints and Finding Root Causes in IT Support โ€“ English for IT Support Specialist โ€“ Advanced Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not satisfactory.
Freeze
When a computer stops working and does not respond.
Root cause
The main reason why a problem happens.
Update
To make something newer or better by adding changes.
Restart
To turn a computer or device off and on again.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Freeze
Root cause
Update
Restart
To make something newer or better by adding changes.
When a computer stops working and does not respond.
To turn a computer or device off and on again.
The main reason why a problem happens.
A statement that something is wrong or not satisfactory.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œFreezeโ€ mean?
5. What does โ€œRoot causeโ€ mean?
6. What does โ€œUpdateโ€ mean?
7. What does โ€œRestartโ€ mean?

Practice more with this lesson:


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