Emma talks with Mark about a complaint. They work together to find the real problem. They want to fix the issue quickly and clearly.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Freeze: When a computer stops working and does not respond.
Root cause: The main reason why a problem happens.
Update: To make something newer or better by adding changes.
Restart: To turn a computer or device off and on again.
Practice more with this lesson:
