James is an IT support specialist working from home. He helps Sarah with a computer problem. The issue needs to be escalated to a higher team.
Vocabulary:
Escalate: To send a problem to a higher level for help.
Remote: Working from a different place, not in the office.
Scan: To check a computer for problems or viruses.
Complex: Something that is difficult to understand or fix.
Specialist: A person who has expert knowledge in a field.
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