Michael helps Anna join the IT support team. He explains the steps to learn her tasks. They talk about her progress and next steps.
Vocabulary:
Onboarding: The process of joining a new team or company.
Support ticket: A report of a problem that needs fixing.
Troubleshoot: To find and fix problems.
Login details: Information needed to access a system.
Team meeting: A group discussion with team members.
Practice more with this lesson:
