Handling Negative Feedback in IT Support – English for IT Support Specialist – Advanced Level

Jessica receives negative feedback from a client. She talks to Michael to solve the problem. They plan how to fix the issues quickly.

🎧 Handling Negative Feedback in IT Support
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Vocabulary:

Complaint: A statement that something is wrong or bad.

Bug: An error or problem in software.

Server: A computer that provides data to other computers.

Prioritize: To decide what is most important to do first.

Report: A written or spoken description of what happened.


Practice more with this lesson:


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