Anna and Daniel discuss problems in IT support. They want to find the main reasons for issues. This helps new staff learn how to solve problems.
Vocabulary:
Root cause: The main reason for a problem.
Support ticket: A report of a problem from a user.
Login: To enter a system with username and password.
Password: A secret word to access accounts.
Server: A computer that provides data to other computers.
Practice more with this lesson:
