James, an IT support specialist, meets clients during busy hours. He needs to escalate a problem quickly. Anna helps him handle the situation.
Vocabulary:
Escalate: To make a problem more serious or urgent.
Peak hours: The busiest time when many people use a service.
Server: A computer that provides data or services to other computers.
Delay: A period of waiting or being late.
Teamwork: Working together with others to achieve a goal.
Practice more with this lesson:
