Emily and Paul discuss a recent negative feedback from a client. They want to understand the client’s needs better. Their goal is to improve the sales process and client satisfaction.
Vocabulary:
Feedback: Information about how good or bad something is.
Expectations: What someone thinks will happen or wants to happen.
Clarify: To make something clear and easy to understand.
Proposal: A plan or offer put forward for consideration.
Tailor: To make something suitable for a particular person or purpose.
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