Paul and Sarah discuss how to handle a difficult complaint during a remote interpreting job. They talk about when and how to escalate the issue to their supervisor. The conversation shows good ways to manage problems from a distance.
Vocabulary:
Complaint: A statement about something wrong or bad
Escalate: To make a problem more serious or pass it to a higher level
Remote: Working from a distance, not in the same place
Supervisor: A person who manages or helps workers
Follow up: To check again or continue after something happens
Practice more with this lesson:
