English Lessons

Vocabulary Flashcards and Quiz of Handling VIP Customer Complaints with Apologies and Compensation โ€“ English for Insurance Agent โ€“ Medium Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not satisfactory.
Apologize
To say sorry for a mistake or problem.
Compensation
Something given to make up for a loss or problem.
Polite
Showing good manners and respect to others.
VIP
A very important person, often a special customer.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Apologize
Compensation
Polite
VIP
Showing good manners and respect to others.
To say sorry for a mistake or problem.
Something given to make up for a loss or problem.
A very important person, often a special customer.
A statement that something is wrong or not satisfactory.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œApologizeโ€ mean?
5. What does โ€œCompensationโ€ mean?
6. What does โ€œPoliteโ€ mean?
7. What does โ€œVIPโ€ mean?

Practice more with this lesson:


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