Vocabulary Flashcards and Quiz of Handling VIP Customer Complaints with Apologies and Compensation - English for Insurance Agent - Medium Level

Complaint

A statement that something is wrong or not satisfactory.

Apologize

To say sorry for a mistake or problem.

Compensation

Something given to make up for a loss or problem.

Polite

Showing good manners and respect to others.

VIP

A very important person, often a special customer.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Complaint

Apologize

Compensation

Polite

VIP

A very important person, often a special customer.

To say sorry for a mistake or problem.

A statement that something is wrong or not satisfactory.

Showing good manners and respect to others.

Something given to make up for a loss or problem.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?

4. What does “Apologize” mean?

5. What does “Compensation” mean?

6. What does “Polite” mean?

7. What does “VIP” mean?

Vocabulary Flashcards and Quiz of Handling VIP Customer Complaints with Apologies and Compensation – English for Insurance Agent – Medium Level