Sophia and Michael discuss how to handle a VIP customer’s complaint. They focus on apologizing and offering compensation. This helps keep the customer happy.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a loss or problem.
Polite: Showing good manners and respect to others.
Vip: A very important person, often a special customer.
Practice more with this lesson:
