Vocabulary Flashcards and Quiz of Handling Complaints When Onboarding a New Insurance Agent – English for Insurance Agent – Advanced Level

Complaint
A statement that something is wrong or not good.
Onboarding
The process of introducing a new worker to a job.
Coaching
Helping someone improve their skills or work.
Communication
The way people share information or ideas.
Training
Teaching someone how to do a job well.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Onboarding
Coaching
Communication
Training
The way people share information or ideas.
Teaching someone how to do a job well.
A statement that something is wrong or not good.
Helping someone improve their skills or work.
The process of introducing a new worker to a job.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Onboarding” mean?
5. What does “Coaching” mean?
6. What does “Communication” mean?
7. What does “Training” mean?

Practice more with this lesson:


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