Linda and David talk about problems with a new agent. They try to find a good solution. They want to keep the team happy and strong.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Onboarding: The process of introducing a new worker to a job.
Coaching: Helping someone improve their skills or work.
Communication: The way people share information or ideas.
Training: Teaching someone how to do a job well.
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