Kevin is an insurance agent. Emma has a problem with her claim. They talk about the issue and end the call politely.
Vocabulary:
Claim: A request for payment from an insurance company.
Delay: A time when something happens later than expected.
Escalate: To send a problem to someone with more authority.
Patience: The ability to wait calmly without getting angry.
Apologize: To say sorry for a mistake or problem.
Practice more with this lesson:
