William is an insurance agent. Emma is a client upset about a claim. William tries to solve the problem by apologizing and offering help.
Vocabulary:
Claim: A request for money from insurance.
Compensation: Money given for a problem or loss.
Refund: Money returned to someone who paid.
Delay: To make something happen later than planned.
Patience: The ability to wait without getting angry.
Practice more with this lesson:
