William, an insurance agent, talks with Emma, a client. She is unhappy with her service. William apologizes and offers compensation to fix the problem.
Vocabulary:
Compensation: Something given to make up for a loss or problem
Apologize: To say sorry for a mistake or problem
Claim: A request for money from insurance after a loss
Delay: A time when something happens later than expected
Process: A series of actions to complete a task
Practice more with this lesson:
