English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints with Apology and Compensation – English for HR Manager – Advanced Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not good.
Apologize
To say sorry for a mistake or problem.
Compensation
Something given to make up for a loss or problem.
Unclear
Not easy to understand or confusing.
Guidelines
Rules or instructions to follow.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Apologize
Compensation
Unclear
Guidelines
Rules or instructions to follow.
A statement that something is wrong or not good.
Not easy to understand or confusing.
To say sorry for a mistake or problem.
Something given to make up for a loss or problem.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Apologize” mean?
5. What does “Compensation” mean?
6. What does “Unclear” mean?
7. What does “Guidelines” mean?

Practice more with this lesson: