Michael is an HR manager. He talks to Sophia about a complaint. They discuss unclear requirements and how to fix the problem.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a loss or problem.
Unclear: Not easy to understand or confusing.
Guidelines: Rules or instructions to follow.
Practice more with this lesson:
