English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints by Identifying Root Causes โ€“ English for HR Manager โ€“ Advanced Level

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by

Michael Carter
in
Complaint
A statement expressing a problem or dissatisfaction.
Root cause
The main reason something happens.
Confusion
A state of not understanding something clearly.
Overlap
When tasks or roles cover the same area.
Feedback
Information about reactions or opinions on a process.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Root cause
Confusion
Overlap
Feedback
When tasks or roles cover the same area.
The main reason something happens.
A statement expressing a problem or dissatisfaction.
A state of not understanding something clearly.
Information about reactions or opinions on a process.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œRoot causeโ€ mean?
5. What does โ€œConfusionโ€ mean?
6. What does โ€œOverlapโ€ mean?
7. What does โ€œFeedbackโ€ mean?

Practice more with this lesson:


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