English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints by Identifying Root Causes – English for HR Manager – Advanced Level

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by

Michael Carter
in
Complaint
A statement expressing a problem or dissatisfaction.
Root cause
The main reason something happens.
Confusion
A state of not understanding something clearly.
Overlap
When tasks or roles cover the same area.
Feedback
Information about reactions or opinions on a process.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Root cause
Confusion
Overlap
Feedback
A statement expressing a problem or dissatisfaction.
Information about reactions or opinions on a process.
A state of not understanding something clearly.
When tasks or roles cover the same area.
The main reason something happens.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Root cause” mean?
5. What does “Confusion” mean?
6. What does “Overlap” mean?
7. What does “Feedback” mean?

Practice more with this lesson: