Linda is an HR manager. She talks with James about a workplace complaint. They focus on finding the root cause of the problem.
Vocabulary:
Complaint: A statement expressing a problem or dissatisfaction.
Root cause: The main reason something happens.
Confusion: A state of not understanding something clearly.
Overlap: When tasks or roles cover the same area.
Feedback: Information about reactions or opinions on a process.
Practice more with this lesson:
