Anna, an HR manager, speaks with Robert about a problem during busy hours. They discuss how to apologize and offer compensation to customers. The conversation shows cross-cultural communication skills.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Peak hours: The busiest time of the day.
Sincerely: In a honest and real way.
Cultural: Related to the customs of a group of people.
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