English Lessons

Vocabulary Flashcards and Quiz of Training New Staff on Apologizing and Offering Compensation – English for Hotel Receptionist – Advanced Level

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by

Michael Carter
in
Apologize
To say sorry for a mistake.
Compensation
Something given to make up for a problem.
Polite
Showing good manners and respect.
Guest
A person who stays at a hotel.
Complaint
A statement about something wrong or bad.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Compensation
Polite
Guest
Complaint
A person who stays at a hotel.
Something given to make up for a problem.
Showing good manners and respect.
To say sorry for a mistake.
A statement about something wrong or bad.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Apologize” mean?
4. What does “Compensation” mean?
5. What does “Polite” mean?
6. What does “Guest” mean?
7. What does “Complaint” mean?

Practice more with this lesson:


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