William trains Sophia to handle guest complaints. They practice apologizing and offering compensation. Sophia learns how to be polite and helpful.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Polite: Showing good manners and respect.
Guest: A person who stays at a hotel.
Complaint: A statement about something wrong or bad.
Practice more with this lesson:
