English Lessons

Vocabulary Flashcards and Quiz of Resolving a Guest’s Complaint by Escalating the Issue – English for Hotel Receptionist – Medium Level

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by

Michael Carter
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Complaint
A statement that something is wrong or not satisfactory.
Manager
A person in charge of a department or business.
Solution
A way to fix a problem.
Receptionist
A person who greets guests and answers calls.
Noisy
Making a lot of loud or unpleasant sounds.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Manager
Solution
Receptionist
Noisy
Making a lot of loud or unpleasant sounds.
A person who greets guests and answers calls.
A person in charge of a department or business.
A statement that something is wrong or not satisfactory.
A way to fix a problem.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Manager” mean?
5. What does “Solution” mean?
6. What does “Receptionist” mean?
7. What does “Noisy” mean?

Practice more with this lesson: