Vocabulary Flashcards and Quiz of Resolving a Guest's Complaint by Escalating the Issue - English for Hotel Receptionist - Medium Level

Complaint

A statement that something is wrong or not satisfactory.

Manager

A person in charge of a department or business.

Solution

A way to fix a problem.

Receptionist

A person who greets guests and answers calls.

Noisy

Making a lot of loud or unpleasant sounds.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Complaint

Manager

Solution

Receptionist

Noisy

Making a lot of loud or unpleasant sounds.

A statement that something is wrong or not satisfactory.

A way to fix a problem.

A person who greets guests and answers calls.

A person in charge of a department or business.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?

4. What does “Manager” mean?

5. What does “Solution” mean?

6. What does “Receptionist” mean?

7. What does “Noisy” mean?

Vocabulary Flashcards and Quiz of Resolving a Guest’s Complaint by Escalating the Issue – English for Hotel Receptionist – Medium Level