Vocabulary Flashcards and Quiz of Negotiating Terms with a Difficult Client at the Hotel โ€“ English for Hotel Receptionist โ€“ Advanced Level

Availability
The state of being able to be used or obtained.
Discount
A reduction in the usual price.
Cancellation
The act of stopping something planned or agreed.
Policy
A set of rules or guidelines.
Booking
An arrangement to have a room or service reserved.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Availability
Discount
Cancellation
Policy
Booking
A reduction in the usual price.
The act of stopping something planned or agreed.
The state of being able to be used or obtained.
A set of rules or guidelines.
An arrangement to have a room or service reserved.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œAvailabilityโ€ mean?
4. What does โ€œDiscountโ€ mean?
5. What does โ€œCancellationโ€ mean?
6. What does โ€œPolicyโ€ mean?
7. What does โ€œBookingโ€ mean?

Practice more with this lesson:


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