Negotiating Terms with a Difficult Client at the Hotel – English for Hotel Receptionist – Advanced Level

Jessica is a hotel receptionist. She talks with William, a client. They discuss the booking terms carefully.

🎧 Negotiating Terms with a Difficult Client at the Hotel
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Vocabulary:

Availability: The state of being able to be used or obtained.

Discount: A reduction in the usual price.

Cancellation: The act of stopping something planned or agreed.

Policy: A set of rules or guidelines.

Booking: An arrangement to have a room or service reserved.


Practice more with this lesson:


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