Vocabulary Flashcards and Quiz of Handling Service Failure by Setting Priorities - English for Hotel Receptionist - Advanced Level

Receptionist

A person who greets guests at a hotel or office

Priority

Something that is more important than other things

Guest

A person who stays at a hotel

Solution

A way to fix a problem

Housekeeping

The department that cleans hotel rooms

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Receptionist

Priority

Guest

Solution

Housekeeping

The department that cleans hotel rooms

Something that is more important than other things

A person who stays at a hotel

A person who greets guests at a hotel or office

A way to fix a problem

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Receptionist” mean?

4. What does “Priority” mean?

5. What does “Guest” mean?

6. What does “Solution” mean?

7. What does “Housekeeping” mean?

Vocabulary Flashcards and Quiz of Handling Service Failure by Setting Priorities – English for Hotel Receptionist – Advanced Level