Handling Service Failure by Setting Priorities – English for Hotel Receptionist – Advanced Level

John is a hotel receptionist. There is a problem with a guest’s room. He talks with Jessica to solve it quickly.

🎧 Handling Service Failure by Setting Priorities
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Vocabulary:

Receptionist: A person who greets guests at a hotel or office

Priority: Something that is more important than other things

Guest: A person who stays at a hotel

Solution: A way to fix a problem

Housekeeping: The department that cleans hotel rooms


Practice more with this lesson:


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