English Lessons

Vocabulary Flashcards and Quiz of Handling Negative Feedback at the Hotel Reception โ€“ English for Hotel Receptionist โ€“ Medium Level

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by

Michael Carter
in
Complaint
A statement that something is wrong.
Maintenance
Work to keep something in good condition.
Availability
The state of being able to be used.
Response
An answer or reaction to something.
Receptionist
A person who greets and helps visitors.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Maintenance
Availability
Response
Receptionist
Work to keep something in good condition.
A person who greets and helps visitors.
An answer or reaction to something.
The state of being able to be used.
A statement that something is wrong.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œMaintenanceโ€ mean?
5. What does โ€œAvailabilityโ€ mean?
6. What does โ€œResponseโ€ mean?
7. What does โ€œReceptionistโ€ mean?

Practice more with this lesson:


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