English Lessons

Vocabulary Flashcards and Quiz of Handling Negative Feedback at the Hotel Reception – English for Hotel Receptionist – Medium Level

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by

Michael Carter
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Complaint
A statement that something is wrong.
Maintenance
Work to keep something in good condition.
Availability
The state of being able to be used.
Response
An answer or reaction to something.
Receptionist
A person who greets and helps visitors.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Maintenance
Availability
Response
Receptionist
A person who greets and helps visitors.
A statement that something is wrong.
An answer or reaction to something.
Work to keep something in good condition.
The state of being able to be used.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Maintenance” mean?
5. What does “Availability” mean?
6. What does “Response” mean?
7. What does “Receptionist” mean?

Practice more with this lesson: