English Lessons

Vocabulary Flashcards and Quiz of Handling Negative Feedback at the Hotel – English for Hotel Receptionist – Easy Level

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by

Michael Carter
in
Escalate
To tell a higher person about a problem
Feedback
Information about how good or bad something is
Receptionist
The person who helps guests at the hotel desk
Polite
Being kind and respectful to others
Complain
To say that something is wrong or bad

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Escalate
Feedback
Receptionist
Polite
Complain
The person who helps guests at the hotel desk
To say that something is wrong or bad
Being kind and respectful to others
To tell a higher person about a problem
Information about how good or bad something is

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Escalate” mean?
4. What does “Feedback” mean?
5. What does “Receptionist” mean?
6. What does “Polite” mean?
7. What does “Complain” mean?

Practice more with this lesson:


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