Kevin trains Emily on how to handle negative feedback. They talk about what to do when a guest complains. Kevin explains how to escalate the issue properly.
Vocabulary:
Escalate: To tell a higher person about a problem
Feedback: Information about how good or bad something is
Receptionist: The person who helps guests at the hotel desk
Polite: Being kind and respectful to others
Complain: To say that something is wrong or bad
Practice more with this lesson:
