Vocabulary Flashcards and Quiz of Handling Complaints at the Hotel Reception - English for Hotel Receptionist - Easy Level

Complaint

A statement that something is wrong or not good

Noisy

Making a lot of loud or unpleasant sounds

Receptionist

A person who greets and helps guests at a hotel

Air conditioner

A machine that cools the air in a room

Move

To change to a different place or room

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Complaint

Noisy

Receptionist

Air conditioner

Move

A person who greets and helps guests at a hotel

Making a lot of loud or unpleasant sounds

A machine that cools the air in a room

To change to a different place or room

A statement that something is wrong or not good

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?

4. What does “Noisy” mean?

5. What does “Receptionist” mean?

6. What does “Air conditioner” mean?

7. What does “Move” mean?

Vocabulary Flashcards and Quiz of Handling Complaints at the Hotel Reception – English for Hotel Receptionist – Easy Level