Handling Complaints at the Hotel Reception – English for Hotel Receptionist – Easy Level

Paul works as a hotel receptionist. Olivia is a guest who has a problem. Paul listens carefully to her complaint.

🎧 Handling Complaints at the Hotel Reception
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Vocabulary:

Complaint: A statement that something is wrong or not good

Noisy: Making a lot of loud or unpleasant sounds

Receptionist: A person who greets and helps guests at a hotel

Air conditioner: A machine that cools the air in a room

Move: To change to a different place or room


Practice more with this lesson:


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