English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints at the Hotel Reception โ€“ English for Hotel Receptionist โ€“ Easy Level

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by

Michael Carter
in
Complaint
A statement about a problem or bad situation.
Noisy
Making a lot of loud or unpleasant sounds.
Apologize
To say sorry for a mistake or problem.
Compensation
Something given to make up for a problem.
Receptionist
A person who helps guests at a hotel or office.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Noisy
Apologize
Compensation
Receptionist
A person who helps guests at a hotel or office.
Something given to make up for a problem.
To say sorry for a mistake or problem.
A statement about a problem or bad situation.
Making a lot of loud or unpleasant sounds.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œNoisyโ€ mean?
5. What does โ€œApologizeโ€ mean?
6. What does โ€œCompensationโ€ mean?
7. What does โ€œReceptionistโ€ mean?

Practice more with this lesson:


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