English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints at the Hotel Reception – English for Hotel Receptionist – Easy Level

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by

Michael Carter
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Complaint
A statement about a problem or bad situation.
Noisy
Making a lot of loud or unpleasant sounds.
Apologize
To say sorry for a mistake or problem.
Compensation
Something given to make up for a problem.
Receptionist
A person who helps guests at a hotel or office.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Noisy
Apologize
Compensation
Receptionist
Something given to make up for a problem.
A person who helps guests at a hotel or office.
Making a lot of loud or unpleasant sounds.
To say sorry for a mistake or problem.
A statement about a problem or bad situation.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Noisy” mean?
5. What does “Apologize” mean?
6. What does “Compensation” mean?
7. What does “Receptionist” mean?

Practice more with this lesson: