Sophia is a hotel receptionist. She talks to David, a guest. David has a complaint about his room.
Vocabulary:
Complaint: A statement about a problem or bad situation.
Noisy: Making a lot of loud or unpleasant sounds.
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a problem.
Receptionist: A person who helps guests at a hotel or office.
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