English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints at a Hotel Reception โ€“ English for Hotel Receptionist โ€“ Advanced Level

โ€”

by

Michael Carter
in
Complaint
A statement that something is wrong or not good.
Apologize
To say sorry for a mistake or problem.
Compensation
Something given to make up for a loss or problem.
Receptionist
A person who greets and helps guests at a hotel.
Arrange
To organize or make plans for something.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Apologize
Compensation
Receptionist
Arrange
A statement that something is wrong or not good.
To say sorry for a mistake or problem.
A person who greets and helps guests at a hotel.
To organize or make plans for something.
Something given to make up for a loss or problem.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œApologizeโ€ mean?
5. What does โ€œCompensationโ€ mean?
6. What does โ€œReceptionistโ€ mean?
7. What does โ€œArrangeโ€ mean?

Practice more with this lesson:


Your Adblocker is also blocking Videos and Tests on this website.

Please turn off the Adblocker. Thank you.