English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints at a Hotel Reception – English for Hotel Receptionist – Advanced Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not good.
Apologize
To say sorry for a mistake or problem.
Compensation
Something given to make up for a loss or problem.
Receptionist
A person who greets and helps guests at a hotel.
Arrange
To organize or make plans for something.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Apologize
Compensation
Receptionist
Arrange
A person who greets and helps guests at a hotel.
To organize or make plans for something.
To say sorry for a mistake or problem.
A statement that something is wrong or not good.
Something given to make up for a loss or problem.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Apologize” mean?
5. What does “Compensation” mean?
6. What does “Receptionist” mean?
7. What does “Arrange” mean?

Practice more with this lesson: