Linda is a hotel receptionist. Paul is a guest who has a problem with his room. Linda listens and helps him with an apology and a solution.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a loss or problem.
Receptionist: A person who greets and helps guests at a hotel.
Arrange: To organize or make plans for something.
Practice more with this lesson:
