English Lessons

Vocabulary Flashcards and Quiz of Handling a Guest Complaint and Compensation โ€“ English for Hotel Receptionist โ€“ Advanced Level

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by

Michael Carter
in
Apologize
to say sorry for a mistake
Compensation
something given to make up for a problem
Guest
a person staying at the hotel
Housekeeping
the team that cleans rooms
Follow up
to check again after an action

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Compensation
Guest
Housekeeping
Follow up
to check again after an action
a person staying at the hotel
to say sorry for a mistake
something given to make up for a problem
the team that cleans rooms

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œApologizeโ€ mean?
4. What does โ€œCompensationโ€ mean?
5. What does โ€œGuestโ€ mean?
6. What does โ€œHousekeepingโ€ mean?
7. What does โ€œFollow upโ€ mean?

Practice more with this lesson:


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