English Lessons

Vocabulary Flashcards and Quiz of Handling a Guest Complaint and Compensation – English for Hotel Receptionist – Advanced Level

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by

Michael Carter
in
Apologize
to say sorry for a mistake
Compensation
something given to make up for a problem
Guest
a person staying at the hotel
Housekeeping
the team that cleans rooms
Follow up
to check again after an action

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Compensation
Guest
Housekeeping
Follow up
the team that cleans rooms
a person staying at the hotel
to check again after an action
something given to make up for a problem
to say sorry for a mistake

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Apologize” mean?
4. What does “Compensation” mean?
5. What does “Guest” mean?
6. What does “Housekeeping” mean?
7. What does “Follow up” mean?

Practice more with this lesson: