English Lessons

Vocabulary Flashcards and Quiz of Customer Inquiries During New Receptionist Onboarding – English for Hotel Receptionist – Advanced Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not satisfactory.
Check-in
The process of registering guests at a hotel.
Discount
A reduction in the usual price.
Inquiry
A question or request for information.
Receptionist
A person who greets guests and handles front desk duties.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Check-in
Discount
Inquiry
Receptionist
A statement that something is wrong or not satisfactory.
A question or request for information.
The process of registering guests at a hotel.
A person who greets guests and handles front desk duties.
A reduction in the usual price.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Check-in” mean?
5. What does “Discount” mean?
6. What does “Inquiry” mean?
7. What does “Receptionist” mean?

Practice more with this lesson: