Sarah is training Paul to be a hotel receptionist. Paul asks questions about customer inquiries. They discuss how to handle different guest requests clearly.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Check-in: The process of registering guests at a hotel.
Discount: A reduction in the usual price.
Inquiry: A question or request for information.
Receptionist: A person who greets guests and handles front desk duties.
Practice more with this lesson:
